Vibe Human
AI-Matched Q&A Interaction Platform
Through social interaction and real-time chat, we connect users with authentic human perspectives — the kind that have no standard answers and that AI cannot replace — while striving to provide a safe and friendly interaction experience.
All products offered on this Platform are "digital content" — licenses to use advanced features within the Platform. No physical products are shipped, and all transactions are completed online.
Service Content (Products)
All products offered on this Platform are classified as "digital content". The following items are delivered automatically and instantly to the user's account upon successful payment, with no physical shipment:
AI Matching & Interaction System
Routes a user's question, based on its text content, to other users suited to answer it through an AI matching mechanism, enabling interaction and opinion exchange.
Chat & Real-Time Messaging
Allows users to add friends and use one-on-one direct messaging, with support for real-time message delivery.
Unlimited-Duration Friend Conversation Access
Delivered as the in-platform item "Permanent Friend Card". Each item keeps one friend's conversation channel open indefinitely. Free users' conversation channels are available for a limited time only and close upon expiry.
Personalized Expression
Offers personalization products such as chat stickers, chat room backgrounds, avatar frames, and interface themes to enhance the user experience. (In preparation)
Monthly Plan
Offers a monthly subscription plan, granting subscribers exclusive benefits. Subscriptions auto-renew based on the billing cycle, and users may disable auto-renewal at any time in account settings.
Frequently Asked Questions (FAQ)
Q1. What category do the products sold on the Platform belong to? Do they involve any prohibited goods, gambling, or virtual currency trading?
All products sold on this Platform are "digital content" — licenses to use advanced features within the Platform (in-platform items and subscription services) — limited to in-Platform use, with no real-world monetary value. They cannot be exchanged for cash, transferred, or resold. This Platform expressly prohibits the trading of any gambling, virtual currency, adult content, contraband, or other goods prohibited by law.
Q2. How are products delivered? When will users receive them?
All products are pure digital content with no physical shipment. Upon successful payment, the system automatically and instantly delivers the products to the user's account for immediate in-Platform use. Subscription services take effect immediately after payment and are provided according to the billing cycle of the selected plan.
Q3. What payment methods are supported? Does the Platform store credit card information?
Payments are processed through PayUni (統一金流). Both subscription services and one-time purchases are paid by credit card (Visa / Mastercard / JCB), with subscriptions auto-renewing per billing cycle. All transactions are processed by the third-party payment provider, and this Platform does not directly store users' full credit card details.
Q4. What is the refund policy? Does it comply with consumer protection laws?
Products on this Platform are classified as "digital content not provided on a tangible medium". Pursuant to Article 19, Paragraph 1 (proviso) of the Consumer Protection Act of the Republic of China (Taiwan), the seven-day cooling-off period does not apply once the consumer has provided prior consent. However, refunds may be requested within 7 business days of the transaction via our customer service email in the following cases: (1) duplicate charges due to system error, (2) successful payment but failure to deliver the product, or (3) significant discrepancy between the product and its description. Refunds will be returned via the original payment method.
View the full Refund Policy →Q5. How can I cancel my subscription? Does it auto-renew?
Subscriptions operate on an auto-renewal basis, with charges applied one day before the end of each billing cycle. During the beta period, auto-renewal is capped at 5 billing cycles; once reached, no further charges are applied and the user must subscribe again manually. Users may disable auto-renewal at any time in "Account Settings" or request cancellation via our customer service email. After cancellation, the current subscription remains usable until expiration; no further charges will be applied. Any subscription fee changes will be communicated to users at least 30 days before the next billing cycle takes effect.
Q6. Are there age restrictions? How are minor users protected?
This service is not available to children under 13. Users aged 13 to 17 must obtain prior consent from their legal guardian. This Platform may, in accordance with applicable law, restrict minor users aged 13 to 17 from accessing paid features to prevent payments made without consent. If a legal guardian discovers that their child has used the service without consent, they may at any time request the suspension of service and deletion of account data via our customer service email.
Q7. How does the Platform handle violating content? Are there moderation and reporting mechanisms?
A user's question is filtered by AI before submission, detecting and immediately blocking sexual, violent, fraudulent, unlawful, and harassing content. Private conversations are not proactively scanned and rely primarily on user reports, except for items required to be detected by law (such as child sexual exploitation material). All users may use the built-in reporting and one-click blocking features. This Platform commits to performing an initial review within 24 hours of receiving a report, with permanent banning for violations of the zero-tolerance policy.
Q8. How is personal data protected? Does it comply with the Personal Data Protection Act?
This Platform processes user personal data in accordance with the Personal Data Protection Act, employing encrypted data transmission (HTTPS/TLS), hashed password storage, and access control. Third-party data sharing is limited to necessary cases such as payment partners (for processing payments), legal requirements, and security protection. See the Privacy Policy for detailed personal data handling procedures.
Q9. How are consumer disputes handled?
For consumer disputes, users are encouraged to first contact this Platform via our customer service email. If no resolution is reached, users may also file complaints with local government consumer service centers or consumer dispute mediation committees in accordance with the Consumer Protection Act. This Platform agrees that the Taipei District Court of Taiwan shall serve as the court of first instance.
Company Information
The following business operator information is consistent with the documents submitted to our payment service provider:
- Company Name
- Vibe Interactive Entertainment (氛圍互動娛樂有限公司)
- Business Registration No.
- 60542671
- Responsible Person
- Yi-Chan Hsieh (謝易展)
- Business Address
- 2F.-3, No. 6, Ln. 127, Sec. 2, Minsheng E. Rd., Zhongshan Dist., Taipei City 104621, Taiwan (R.O.C.)
Contact & Customer Service Hours
For any inquiries or to contact this Platform, please reach out via the following channels:
- Customer Service Email
- team@playvibehuman.com
- Customer Service Hours
- Monday to Friday, 10:00 – 17:00 (excluding national holidays)
- Platform Service Hours
- 24/7, year-round online service
Inquiries received outside customer service hours will be addressed in order on the next business day.